Privacy Policy

Introduction

TotalGuard Yard Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, mailing address, and other contact information you voluntarily provide when requesting quotes, scheduling services, or contacting us.
• Service Information: Details about your property, service preferences, and service history.
• Usage Data: Information about how you interact with our website, including pages visited and time spent on pages.
• Communication Data: Records of correspondence when you contact us via phone, email, text message, or our website chat feature.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and complete transactions
• Send you service-related communications, including scheduling confirmations and updates
• Respond to your comments, questions, and requests
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

SMS/Text Messaging Privacy

When you opt-in to receive text messages from TotalGuard Yard Care, we collect your phone number and consent to send you service-related communications. We are committed to protecting this information.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (subject to confidentiality agreements)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for text messaging at any time by replying STOP

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some features of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: